Job Description
Are you ready to launch a rewarding career in the technology sector without needing a four-year degree? Nexus Digital Solutions is currently hiring Entry Level Remote Technical Support Specialists for our rapidly expanding team. We are specifically looking for motivated individuals based in Austin, TX or California who are eager to grow within a top-tier tech environment.
As a Remote Support Associate, you will be the first point of contact for our clients, providing exceptional service and technical troubleshooting. We offer a fully remote work environment, comprehensive training, and a clear path for professional advancement. If you have a passion for problem-solving and excellent communication skills, we want to hear from you.
Why Join Nexus Digital Solutions?
- 100% Remote Work: Work from the comfort of your home in Austin or California.
- No Experience Required: We provide full training.
- Career Growth: Fast-track opportunities to Senior Tech roles.
- Competitive Pay: $20 - $35/hour based on experience.
Responsibilities
- Provide Tier 1 Technical Support: Assist customers via chat, email, and phone with hardware and software troubleshooting.
- Manage Customer Tickets: Log and track support cases efficiently using our CRM software to ensure timely resolution.
- Remote Diagnostics: Guide clients through remote desktop sessions to identify and fix technical issues.
- Customer Satisfaction: Ensure every client interaction results in a positive experience and successful issue resolution.
- Stay Updated: Learn about new software updates and company policies to provide accurate information.
- Collaborate: Work closely with the senior engineering team to escalate complex issues.
Qualifications
- Location: Must reside within the United States, preferably in Austin, TX or California.
- Education: High school diploma or equivalent required.
- Communication: Excellent written and verbal communication skills; native English proficiency is a plus.
- Technical Basics: Basic understanding of computers, operating systems, and internet connectivity.
- Tools: Ability to use multiple computer programs simultaneously and learn new software quickly.
- Reliability: Stable high-speed internet connection and a dedicated workspace.