Job Description
Are you looking for a stable, high-growth career in technology without the commute? Apex Digital Solutions is currently hiring Entry-Level Technical Support Specialists to join our rapidly expanding remote team based in Charlotte, North Carolina.
We are committed to supporting your career journey by providing all necessary hardware and software to ensure you have the best tools to succeed. If you are eager to learn, possess a customer-first mindset, and want to work from home, this is the perfect opportunity for you.
Responsibilities
- Provide exceptional remote technical support to clients via phone, email, and live chat.
- Troubleshoot and resolve hardware and software issues for company-provided equipment.
- Guide users through step-by-step technical procedures and documentation.
- Document all support interactions and customer feedback in our CRM system.
- Collaborate with senior technicians to escalate complex issues and learn best practices.
- Maintain a high level of professionalism and empathy in every customer interaction.
- Assist in the setup and configuration of new workstations for remote staff.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Strong verbal and written communication skills.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work flexible hours, including evenings and weekends as needed.
- Passion for technology and a desire to learn new skills quickly.