Job Description
Join our award-winning remote-first team as an IT Specialist! We provide all necessary equipment including high-performance laptops, dual monitors, and ergonomic peripherals. Enjoy the flexibility of working from home while supporting Denver's growing tech sector. Our comprehensive benefits package includes health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide remote technical support for hardware, software, and network systems
- Install and configure company-provided equipment and software
- Document IT procedures and maintain accurate asset inventory
- Collaborate with cross-functional teams to resolve technical issues
- Implement security protocols for remote work environments
- Train employees on new technology deployments
- Monitor system performance and recommend improvements
Qualifications
- 3+ years of IT support experience in remote environments
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/macOS, networking, and cloud services
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work independently with minimal supervision