Job Description
Join our award-winning tech team as a Remote Equipment Provided IT Support Specialist! We're seeking a dedicated professional to deliver exceptional technical assistance to our clients from the comfort of your home office. At TechSolve Solutions, we equip you with cutting-edge hardware—including a company laptop, dual monitors, headset, and ergonomic chair—so you can focus on what matters: solving complex technical challenges and driving innovation.
This role offers the rare opportunity to build a career in IT without the commute or equipment costs. You'll be part of a collaborative, forward-thinking culture that values work-life balance and continuous learning. If you're passionate about technology and thrive in remote environments, this is your chance to excel with full company support.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and maintain company-provided equipment (laptops, peripherals, etc.)
- Document all interactions and resolutions using ticketing systems like Zendesk
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct system diagnostics and implement preventive maintenance protocols
- Train clients on new technologies and best practices
- Monitor system performance and recommend improvements
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- Proficiency with Windows OS, Microsoft Office 365, and remote desktop tools
- Strong troubleshooting skills for hardware and software issues
- Excellent written and verbal communication abilities
- Certifications (CompTIA A+, Network+, or similar) preferred
- Ability to work independently with minimal supervision
- High-speed internet connection required (minimum 25 Mbps)
- Dedicated, quiet workspace for remote work