Job Description
Join TechFlow Solutions as a Senior Customer Support Specialist and revolutionize your work-life balance! We're hiring talented professionals in San Jose to deliver exceptional remote customer service with all equipment provided. As a key member of our dynamic team, you'll resolve complex technical inquiries while enjoying the flexibility of a fully remote setup. Our competitive compensation package includes comprehensive benefits, career growth opportunities, and a supportive culture that values innovation and work-life harmony.
Responsibilities
- Deliver high-quality technical support via phone, email, and chat for enterprise clients
- Resolve complex hardware/software issues using proprietary diagnostic tools
- Document all interactions in CRM systems with 100% accuracy
- Collaborate with engineering teams to escalate critical bugs and feature requests
- Maintain 95%+ customer satisfaction score through proactive communication
- Train new support agents on remote workflows and best practices
- Analyze support trends to identify process improvement opportunities
Qualifications
- 3+ years of technical customer support experience in SaaS/tech industry
- Proven ability to troubleshoot complex Windows/macOS/Linux systems
- Excellent written and verbal communication skills with empathy-first approach
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Certifications in CompTIA A+, Google IT Support, or equivalent preferred
- Ability to work independently in remote environments with minimal supervision
- Strong time management skills with ability to prioritize competing tasks
- High-speed home internet connection (minimum 50 Mbps)