Job Description
Join our award-winning remote team as a Tech Support Specialist! We provide all necessary equipment and offer weekly pay for your expertise. Enjoy the flexibility of working from home while supporting cutting-edge technology solutions for our clients in Louisville, KY and across North Carolina.
What We Offer:
- Company-provided high-performance laptop, headset, and ergonomic setup
- Weekly direct deposit paychecks
- Comprehensive health, dental, and vision benefits
- Professional development stipend
- Flexible remote work schedule
Responsibilities
- Provide remote technical support for software, hardware, and network issues
- Document troubleshooting steps and solutions in our knowledge base
- Collaborate with cross-functional teams to resolve complex technical problems
- Conduct remote system installations and configurations for new clients
- Monitor system performance and proactively address potential issues
- Train clients on new technologies and best practices
- Maintain security protocols for all remote access points
Qualifications
- 3+ years of technical support experience in remote or hybrid environments
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot complex issues independently
- Strong time management and organizational abilities
- High-speed internet connection (company equipment provided)
- Valid driver's license for occasional on-site client visits