Job Description
Join TechSolutions Inc. as a Remote Equipment Specialist and enjoy flexible part-time hours with company-provided equipment! We're seeking a detail-oriented professional to manage and troubleshoot our remote hardware infrastructure. This fully remote role in Virginia Beach offers competitive pay, comprehensive training, and the freedom to work from home. As a key member of our IT support team, you'll ensure seamless operations while advancing your technical expertise in a dynamic, growth-oriented environment.
Responsibilities
- Configure, maintain, and troubleshoot remote hardware systems including laptops, peripherals, and specialized equipment
- Provide remote technical support to end-users via phone, chat, and video conferencing
- Document equipment inventory, configurations, and maintenance logs in company databases
- Coordinate with logistics team for equipment shipping/receiving and returns processing
- Train users on proper equipment setup and remote work protocols
- Monitor system performance and proactively address potential hardware issues
- Collaborate with cross-functional teams to resolve complex technical challenges
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 1+ years of experience in hardware support or IT field
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong diagnostic skills for troubleshooting hardware and connectivity issues
- Excellent communication skills with ability to explain technical concepts clearly
- Self-motivated with ability to work independently in a remote setting
- Valid driver's license for occasional local equipment pickups
- CompTIA A+ or similar certification a plus