Job Description
Join TechGear Solutions as a Remote Equipment Specialist and revolutionize how businesses manage their hardware infrastructure! We provide all necessary equipment and offer a fully remote work environment based in Phoenix, AZ. Enjoy competitive benefits, career growth opportunities, and the flexibility to excel from anywhere in Illinois or beyond. If you're passionate about technology and solving complex equipment challenges, this is your dream role!
Responsibilities
- Configure, troubleshoot, and maintain company-provided remote equipment (servers, networking devices, peripherals)
- Provide 24/7 technical support via phone, chat, and remote access
- Document equipment inventory, maintenance logs, and SOPs
- Collaborate with cross-functional teams to optimize equipment performance
- Train clients on equipment usage and best practices
- Proactively monitor system health and implement preventive measures
- Research and recommend equipment upgrades or replacements
Qualifications
- 3+ years of experience with enterprise hardware (servers, routers, switches)
- CompTIA A+/Network+ certification or equivalent
- Proficiency in remote management tools (TeamViewer, RMM platforms)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Familiarity with ITIL service management principles
- Valid U.S. driver's license for occasional equipment shipping