Job Description
Join our innovative team as a Remote Equipment Specialist where we provide all necessary hardware! Enjoy the freedom of working from anywhere in Oklahoma City with daily pay and no equipment costs. This role offers unmatched flexibility while supporting cutting-edge technology deployments. We're seeking tech-savvy professionals who thrive in dynamic environments and value work-life balance. Our comprehensive benefits package includes paid training, flexible scheduling, and career advancement opportunities.
Responsibilities
- Configure and troubleshoot provided remote equipment (laptops, headsets, peripherals)
- Provide technical support to clients via phone, chat, and email
- Document all interactions and maintenance activities in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain equipment inventory and request replacements as needed
- Participate in daily stand-up meetings and performance reviews
- Adhere to security protocols for handling sensitive client data
Qualifications
- High school diploma or equivalent; technical certification preferred
- 6+ months of customer service or technical support experience
- Proficiency with Windows/macOS operating systems
- Strong problem-solving and communication skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Availability to work flexible shifts including evenings/weekends
- Basic networking knowledge (TCP/IP, VPN)