Job Description
Join our dynamic team as a Remote Equipment Specialist with immediate availability! We're seeking tech-savvy professionals in Omaha, NE and across Texas to provide critical support for our clients' infrastructure. All necessary equipment is provided, allowing you to start working from day one. This full-time role offers competitive compensation, flexible remote work, and the opportunity to grow with an industry leader. Perfect for candidates seeking stability, career advancement, and the freedom to work from anywhere in the US.
Responsibilities
- Configure, maintain, and troubleshoot provided hardware/software systems
- Deliver remote technical support to enterprise clients via phone, chat, and email
- Document all service interactions and resolutions in CRM systems
- Collaborate with cross-functional teams to optimize service delivery
- Conduct proactive equipment audits and preventive maintenance
- Train clients on equipment usage and best practices
- Adhere to SLAs and maintain high customer satisfaction metrics
Qualifications
- Associate degree in IT or equivalent experience (3+ years)
- Proven expertise in remote support and equipment management
- Certifications (CompTIA A+, Network+, or equivalent) preferred
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and dedicated workspace
- Willingness to work flexible hours including weekends if needed