Job Description
Join TechSolve Inc. as a Remote Equipment Specialist and enjoy the freedom of working from home with all necessary equipment provided! We're seeking motivated professionals in Long Beach, CA and Illinois to join our dynamic team immediately. This full-time role offers competitive compensation, comprehensive benefits, and the opportunity to make a tangible impact. If you're ready to hit the ground running in a supportive environment, apply today!
Responsibilities
- Install, configure, and troubleshoot remote hardware and software systems
- Provide technical support via phone, chat, and video conferencing
- Document all technical procedures and customer interactions
- Collaborate with cross-functional teams to resolve complex issues
- Maintain inventory of provided equipment and report shortages
- Train users on new technologies and best practices
- Monitor system performance and implement preventive maintenance
- Ensure data security and compliance with company policies
Qualifications
- 3+ years of technical support experience in remote/hybrid environments
- Proficiency in Windows, macOS, and network troubleshooting
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (e.g., Jira, Zendesk)
- Valid driver's license for occasional equipment deliveries
- Must reside in Long Beach, CA or Illinois