Job Description
Join our award-winning remote support team as an Equipment Specialist! We're urgently hiring part-time professionals to deploy and maintain cutting-edge remote work technology across Pennsylvania. Enjoy flexible hours while supporting Fortune 500 clients with industry-leading equipment and comprehensive training.
What We Offer:
- Company-provided high-end equipment (laptop, headset, peripherals)
- Competitive hourly pay + performance bonuses
- 100% remote work with flexible scheduling
- Comprehensive benefits package (health/dental/vision)
- Professional development stipend
Be part of a company recognized for innovation and employee satisfaction!
Responsibilities
- Deploy and configure remote work equipment (laptops, peripherals, software)
- Provide technical support via phone, chat, and remote access
- Document equipment inventory and maintenance activities
- Troubleshoot hardware/software issues and escalate complex cases
- Train clients on equipment usage and security protocols
- Collaborate with IT team on system improvements
- Maintain accurate service records in CRM system
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years technical support or hardware experience
- Proficiency with Windows/macOS and networking basics
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable internet connection (20+ Mbps)
- Customer service experience in remote/hybrid environments