Job Description
Join our dynamic team as a Remote Equipment Specialist where we provide all necessary hardware to excel in your role! This urgent hiring opportunity in Oakland, CA offers the perfect blend of flexibility and professional growth. Equipment Provided: Laptop, dual monitors, headset, ergonomic chair, and software licenses. Work from anywhere while supporting cutting-edge projects with full company support.
Responsibilities
- Configure, troubleshoot, and maintain company-provided remote equipment
- Provide technical support to clients via phone, chat, and remote access
- Document equipment issues and resolutions in CRM systems
- Collaborate with cross-functional teams to resolve complex technical problems
- Train clients on equipment usage and best practices
- Monitor system performance and proactively address potential issues
- Adhere to company security protocols for remote equipment handling
Qualifications
- 3+ years of technical support or equipment management experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (Zendesk, Jira, etc.)
- A+ or CompTIA Network+ certification preferred
- Ability to work independently with minimal supervision