Job Description
Join our award-winning remote IT team in Colorado Springs! We're seeking a tech-savvy IT Support Specialist to deliver exceptional virtual assistance while working fully remote. At TechGlobal Solutions, we provide all necessary equipment – including high-performance laptops, dual monitors, and specialized software – so you can focus on solving complex technical challenges without worrying about hardware logistics. This role offers 100% remote flexibility with competitive benefits, professional development stipends, and a collaborative culture that values innovation and work-life balance.
Our ideal candidate thrives in dynamic virtual environments and possesses a passion for transforming technical obstacles into seamless user experiences. You'll be instrumental in maintaining our global digital infrastructure while representing our commitment to cutting-edge remote work solutions.
Responsibilities
- Provide Tier 2-3 technical support via remote channels for 500+ global employees
- Deploy, configure, and maintain company-provided hardware/software systems
- Diagnose and resolve complex network, security, and application issues
- Create and maintain technical documentation, SOPs, and troubleshooting guides
- Collaborate with cross-functional teams on infrastructure upgrades and security protocols
- Monitor system performance and proactively address potential vulnerabilities
- Train users on new technologies and best practices for remote work
Qualifications
- 3+ years of remote IT support experience with enterprise environments
- Expertise in Windows/macOS systems, cloud platforms (AWS/Azure), and networking fundamentals
- CompTIA Network+ or equivalent certification required
- Proficient with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems
- Strong problem-solving skills with ability to handle complex technical escalations
- Excellent written communication for virtual documentation and user guidance
- Ability to work independently with minimal supervision in distributed teams
- Valid US driver's license for occasional equipment shipping coordination