Job Description
Join TechGuard Solutions as a Remote Night Shift Equipment Specialist and transform your career while working from home. We provide all necessary high-end equipment – no upfront costs required. As a key member of our 24/7 operations team, you'll ensure seamless technical infrastructure support for enterprise clients across San Francisco and Florida. Enjoy competitive compensation, comprehensive benefits, and the flexibility of a fully remote night shift role.
Why TechGuard Solutions?
• Industry-leading equipment provided (laptop, dual monitors, peripherals)
• Career advancement opportunities in rapidly growing tech sector
• Health, dental, and vision insurance with 401(k) matching
• Monthly equipment stipend for maintenance and upgrades
Responsibilities
- Monitor and maintain remote network infrastructure during night shift hours (10 PM - 6 AM PST)
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Document technical procedures and incident reports in compliance with ITIL standards
- Collaborate with cross-functional teams during critical system outages
- Conduct preventive maintenance on client equipment via remote access
- Train junior staff on equipment protocols and troubleshooting techniques
- Generate monthly performance reports for client SLA compliance
Qualifications
- 3+ years in IT infrastructure support or field service engineering
- CompTIA A+ or Network+ certification required
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Ability to troubleshoot hardware issues (servers, network devices, peripherals)
- Strong documentation skills with proficiency in ticketing systems (Jira, ServiceNow)
- Excellent written communication for technical documentation and client reports
- Must be available to work night shifts consistently
- Valid driver's license for occasional equipment maintenance visits