Job Description
Join TechFlow Solutions for an exclusive night shift work-from-home opportunity in Seattle! We provide all necessary equipment, including high-speed internet, ergonomic chair, and dual monitors. Enjoy competitive pay, comprehensive benefits, and a supportive remote culture while serving West Coast clients. Perfect for night owls seeking stability and career growth without leaving home.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shifts
- Resolve hardware/software issues remotely using company-provided equipment
- Document cases meticulously in CRM systems and escalate complex issues
- Collaborate with global teams during handover periods
- Monitor system health and proactively address potential disruptions
- Maintain strict SLA compliance and customer satisfaction metrics
- Participate in continuous training on emerging technologies
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years in technical support or customer service
- Proven ability to troubleshoot Windows/macOS/Linux systems
- Strong written/verbal communication skills
- Comfortable working independently during night shifts (10 PM - 6 AM)
- Basic networking knowledge (TCP/IP, VPN, DNS)
- Reliable home internet connection (minimum 50 Mbps)
- US work authorization and Seattle residency