Job Description
Join TechFlow Solutions as a Weekend Remote IT Support Specialist and become part of our innovative team providing cutting-edge technology solutions. This 100% remote position offers the perfect work-life balance with weekend shifts, allowing you to enjoy your weekdays while building a rewarding career. We're seeking tech-savvy professionals in Virginia Beach and North Carolina to deliver exceptional remote support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a flexible work environment where your expertise truly makes a difference.
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain virtual desktop infrastructure
- Document all support tickets and solutions in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Conduct proactive system health checks and maintenance
- Train clients on new technologies and best practices
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+ or Network+ certification required
- Proficiency with Windows Server and Active Directory
- Experience with cloud platforms (AWS/Azure)
- Strong troubleshooting skills for enterprise applications
- Excellent written and verbal communication
- Ability to work independently with minimal supervision
- Weekend availability (Sat/Sun) mandatory