Job Description
Join TechHome Solutions as a Remote Equipment Support Specialist and transform your home office into a productivity powerhouse! We provide top-of-the-line equipment including ergonomic desks, dual monitors, noise-canceling headsets, and high-speed internet subsidies. This full-time role offers the perfect blend of professional growth and work-life balance in the scenic Colorado Springs area. Our team thrives on innovation and collaboration, ensuring you have all resources needed to excel while working remotely.
Responsibilities
- Install, configure, and maintain company-issued remote work equipment
- Provide technical support for hardware/software issues via phone, chat, and video
- Document troubleshooting processes and update knowledge base articles
- Collaborate with IT teams to resolve complex equipment-related issues
- Conduct regular equipment audits and inventory management
- Train new hires on proper equipment usage and remote work protocols
- Monitor equipment performance metrics and recommend upgrades
Qualifications
- 3+ years of IT support or equipment maintenance experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Must reside in Colorado Springs metropolitan area
- Ability to work independently with minimal supervision