Job Description
Join TechHome Solutions Inc. as a Remote Equipment Technician and transform your home into a cutting-edge workspace! We provide all necessary hardware including high-performance laptops, dual monitors, headsets, and ergonomic furniture to ensure your success. As a key member of our Detroit-based team, you'll deliver exceptional technical support to our clients while enjoying the flexibility of fully remote work.
Responsibilities
- Install, configure, and maintain company-provided remote equipment
- Diagnose and resolve hardware/software issues via virtual support
- Train clients on equipment usage through video conferencing
- Monitor equipment performance and proactively address concerns
- Document technical procedures and client interactions
- Collaborate with cross-functional teams on equipment upgrades
Qualifications
- Associate's degree in IT or equivalent experience
- 3+ years technical support experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong diagnostic and problem-solving skills
- Excellent written and verbal communication
- CompTIA A+ certification preferred
- Ability to work independently with minimal supervision