Job Description
Join TechFlow Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This 100% work-from-home role offers competitive compensation, flexible scheduling, and the opportunity to work with cutting-edge technology while supporting global clients. Enjoy the benefits of remote work with structured training, career advancement opportunities, and a collaborative virtual team environment.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems for enterprise clients
- Diagnose and resolve complex hardware/software issues including network connectivity, security protocols, and cloud services
- Monitor system performance using AIOps tools and implement preventive maintenance protocols
- Document all troubleshooting steps and create knowledge base articles for team reference
- Collaborate with cross-functional teams during critical incident response and system upgrades
- Maintain compliance with SOC 2 and ISO 27001 security standards for client data
Qualifications
- 3+ years of experience in remote IT support with night shift or 24/7 environment exposure
- CompTIA Network+ or AWS Certified Cloud Practitioner certification required
- Proficiency in Jira, Zendesk, and enterprise monitoring tools (Datadog/New Relic)
- Strong problem-solving skills with ability to work autonomously in high-pressure situations
- Excellent written and verbal communication skills with ability to document technical processes
- Experience with Windows Server, Active Directory, and cloud infrastructure (AWS/Azure)