Job Description
Join TechPro Solutions Inc. as a Remote Equipment Technician and revolutionize how we support clients nationwide! We're seeking a skilled professional to deliver exceptional technical support from the comfort of your Fresno home office. Equipment provided – including high-end diagnostic tools, secure workstations, and specialized software – ensuring you have everything needed to excel. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic remote-first environment.
Why TechPro Solutions?
- Industry-leading remote work flexibility with zero commute
- State-of-the-art equipment shipped directly to your home
- Continuous training and certification programs
- Collaborative culture with virtual team-building events
- Health, dental, vision, and 401(k) benefits
Responsibilities
- Diagnose and resolve equipment malfunctions remotely via advanced monitoring systems
- Conduct preventive maintenance schedules to minimize downtime
- Provide real-time technical support to clients via video conferencing and remote access
- Document service activities using our proprietary CRM and ticketing systems
- Collaborate with cross-functional teams to implement equipment upgrades
- Train clients on proper equipment operation and troubleshooting
- Stay current with emerging technologies through ongoing certification
Qualifications
- 3+ years of hands-on equipment maintenance or technical support experience
- Proficiency in remote diagnostic tools (TeamViewer, AnyDesk, etc.)
- Strong analytical skills with ability to troubleshoot complex systems
- CompTIA A+/Network+ certifications or equivalent
- Excellent written/verbal communication skills
- High-speed internet connection and dedicated workspace
- Ability to work independently with minimal supervision