Job Description
Join ConnectPro Solutions as a Remote Field Technician and transform how we deliver cutting-edge technology solutions to clients across Arizona and Texas. We provide all necessary equipmentālaptops, diagnostic tools, and mobile devicesāso you can focus on delivering exceptional service from anywhere in the US. Enjoy a flexible remote work environment with comprehensive benefits, including health insurance, 401(k) matching, and professional development stipends. Be part of a team that values innovation, collaboration, and work-life balance while supporting enterprise-level infrastructure projects.
Responsibilities
- Install, configure, and troubleshoot network hardware and software systems for remote clients
- Conduct virtual diagnostics and resolve technical issues via secure remote access tools
- Document all service activities using our CRM system with detailed technical notes
- Collaborate with cross-functional teams to implement scalable technology solutions
- Proactively monitor system performance and recommend optimization strategies
- Train clients on new equipment and software functionalities through virtual sessions
- Adhere to cybersecurity protocols and maintain client data confidentiality
Qualifications
- 3+ years of experience in IT support or field technology roles
- CompTIA A+, Network+, or equivalent technical certification required
- Proficiency in remote desktop protocols (RDP, SSH) and diagnostic tools
- Strong problem-solving skills with ability to troubleshoot complex systems
- Excellent written and verbal communication skills for virtual client interactions
- Valid driver's license and ability to travel locally for equipment swaps (10% of time)
- Experience with ticketing systems (ServiceNow, Jira) and documentation practices
- Ability to work independently with minimal supervision while meeting SLAs