Job Description
Join our award-winning remote team as a Customer Success Manager! We're seeking a dedicated professional to build lasting client relationships and drive product adoption. Enjoy the flexibility of working from home with all equipment provided – including ergonomic desk setup, dual monitors, and noise-canceling headphones. This full-time role offers competitive benefits and growth opportunities within our Kansas City-based company.
Why You'll Love Working With Us:
• Comprehensive training and career development programs
• Monthly virtual team-building events and stipends for home office upgrades
• 100% remote work with no geographical restrictions
• Health insurance, 401K matching, and generous PTO
Responsibilities
- Develop and execute personalized success plans for key client accounts
- Act as primary point of contact for client inquiries and escalations
- Analyze usage data to identify growth opportunities and reduce churn
- Collaborate with product team to deliver client feedback for feature enhancements
- Track and report on key performance metrics (NPS, retention, expansion)
- Facilitate quarterly business reviews with strategic accounts
- Proactively identify upsell/cross-sell opportunities within existing client base
Qualifications
- 3+ years in customer success or account management role
- Proven experience with CRM platforms (Salesforce, HubSpot, or similar)
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Strong analytical skills and data-driven mindset
- Experience with SaaS products or tech industry
- BA/BS degree or equivalent professional experience
- Self-motivated with demonstrated remote work success