Job Description
Join Our Award-Winning Remote Team in Kansas City!
TechSolutions Inc. is seeking a dedicated Full-Time Customer Support Specialist to join our thriving remote workforce. Enjoy the flexibility of working from home while making a real impact. We provide all necessary equipment – including laptop, headset, and software – so you can hit the ground running. This is your chance to join a forward-thinking company with competitive benefits and growth opportunities.
What We Offer:
- Comprehensive equipment package delivered to your home
- Full-time remote position with flexible hours
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Troubleshoot technical issues and provide solutions
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams
- Meet performance metrics for response time and satisfaction
- Continuously improve product knowledge
- Participate in virtual team training sessions
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 2+ years customer service experience
- Strong problem-solving and communication skills
- Ability to work independently in remote setting
- Proficiency with CRM software
- Reliable high-speed internet connection
- Positive, customer-focused attitude