Job Description
Join TechConnect Solutions as a Remote Full-Time IT Support Specialist and revolutionize how we empower remote teams! We're seeking a tech-savvy professional to provide exceptional technical support to our distributed workforce. As a fully remote role based in Minneapolis, you'll be equipped with cutting-edge hardware and software to deliver seamless IT solutions. Enjoy competitive compensation, comprehensive benefits, and a flexible work environment while making a tangible impact on our company's digital infrastructure.
Responsibilities
- Deliver remote technical support for hardware, software, and network issues via ticketing systems, chat, and video calls
- Configure, deploy, and maintain company-provided laptops, peripherals, and security tools for remote employees
- Document troubleshooting procedures and create knowledge base articles for self-service resources
- Collaborate with cross-functional teams to implement remote IT security protocols and compliance standards
- Monitor system performance and proactively address potential technical disruptions
- Provide onboarding support for new remote hires and equipment setup
- Stay current with emerging technologies and industry best practices
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Proficiency in Windows/macOS administration and cloud-based SaaS platforms
- Certification in CompTIA A+, Network+, or equivalent technical credentials
- Strong diagnostic skills with experience troubleshooting remote connectivity issues
- Excellent written and verbal communication skills for remote collaboration
- Ability to work independently while maintaining proactive communication
- Experience with IT asset management and remote deployment tools
- Bachelor's degree in IT, Computer Science, or related field preferred