Job Description
Join TechFlow Solutions Inc., a cutting-edge tech company revolutionizing digital infrastructure. We're seeking a highly motivated Remote IT Support Specialist to join our dynamic team. Enjoy the flexibility of full-time remote work with all necessary equipment provided. This is your opportunity to make an impact while advancing your career in a supportive, innovative environment.
Why Join Us?
- Full remote work with company-issued equipment (laptop, peripherals)
- Comprehensive benefits package including health insurance and 401(k)
- Clear career advancement pathways
- Collaborative culture with regular virtual team-building
- Competitive salary and performance bonuses
Responsibilities
- Provide remote technical support to employees via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues including network connectivityManage company-provided IT assets including laptops, peripherals, and software licenses
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with IT team on system upgrades and security protocols
- Maintain high customer satisfaction through timely issue resolution
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- 3+ years of IT support experience in remote or hybrid environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+ or equivalent certification required
- Exceptional communication skills with ability to troubleshoot non-technical users
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)
- Strong problem-solving abilities and attention to detail
- Self-motivated with ability to work independently in remote setting
- Valid driver's license and reliable internet connection (minimum 50 Mbps)