Job Description
Join TechSolutions Inc., a leading tech innovator, as a Remote Full-Time IT Support Specialist. We're hiring immediately to provide exceptional technical support to our clients nationwide. This fully remote position comes with all necessary equipment provided, ensuring you have everything needed to excel. Enjoy competitive compensation, comprehensive benefits, and a flexible work environment while making a tangible impact in the tech industry.
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve complex network connectivity problems
- Manage and maintain client systems using remote desktop tools
- Document all troubleshooting procedures and solutions in ticketing systems
- Collaborate with cross-functional teams to resolve escalated technical issues
- Conduct system updates and security patches across client infrastructures
- Train clients on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or related technical role
- CompTIA A+/Network+ certification or equivalent
- Proficiency with Windows/macOS/Linux operating systems
- Strong knowledge of cloud platforms (AWS/Azure/GCP)
- Excellent problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)
- Bachelor's degree in Computer Science or related field preferred