Job Description
Join TechNova Solutions as a Remote Full-Time IT Support Specialist and revolutionize how we empower our clients. We're urgently hiring passionate tech professionals based in Omaha, NE, to deliver exceptional remote support with cutting-edge equipment provided. Enjoy the flexibility of full-time remote work while making a tangible impact in the tech industry.
As a cornerstone of our client success team, you'll troubleshoot complex technical challenges, implement innovative solutions, and maintain seamless digital operations. Our commitment to your growth includes comprehensive training, competitive benefits, and a collaborative virtual environment designed for peak productivity.
Responsibilities
- Provide Tier 2-3 technical support for remote clients via phone, chat, and ticketing systems
- Install, configure, and maintain company-provided hardware/software across distributed teams
- Diagnose and resolve network, security, and infrastructure issues proactively
- Document technical procedures and create knowledge base articles for team scalability
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Monitor system performance and recommend optimization strategies
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or system administration
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- CompTIA Network+ or Security+ certification required
- Strong troubleshooting skills with network diagnostics tools
- Excellent written and verbal communication abilities
- Experience with remote work technologies (VPN, RDP, Teams/Slack)
- Ability to manage multiple priorities in a fast-paced environment
- Must be based in Omaha, NE (relocation assistance not available)