Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and experience the future of work! We provide all necessary equipment including high-performance laptops, dual monitors, headsets, and ergonomic furniture. This full-time role offers the flexibility to work remotely from anywhere in the United States while supporting our Austin-based team and North Carolina clients. Enjoy competitive compensation, comprehensive benefits, and a collaborative digital workspace designed for peak productivity.
Responsibilities
- Provide remote technical support for employees across multiple states, including Austin, TX and North Carolina
- Diagnose and resolve hardware/software issues via remote access tools
- Manage inventory and deployment of company-provided IT equipment
- Document troubleshooting steps and maintain knowledge base articles
- Collaborate with cross-functional teams to optimize system performance
- Conduct security training and enforce compliance protocols
- Support onboarding/offboarding processes with technology setup
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, networking, and cloud platforms
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently with minimal supervision
- Valid US driver's license for occasional equipment shipments
- Strong attention to detail and documentation abilities