Job Description
Are you ready to join a forward-thinking team where Remote Hiring Now is our priority? We are looking for a dedicated Tech Support Specialist to join our Cleveland-based remote team.
At Apex Digital Solutions, we believe in transparency and speed. That's why we offer Daily Pay options for our employees, allowing you to access your earnings when you need them most.
In this role, you will be the first line of defense for our clients, resolving technical issues with empathy and expertise. You will work from the comfort of your home while enjoying the flexibility of a modern tech environment.
Responsibilities
- Provide exceptional technical support to clients via chat, email, and phone.
- Diagnose and troubleshoot hardware and software issues remotely.
- Document all interactions and resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex bugs.
- Ensure client satisfaction and retention through proactive communication.
- Stay up-to-date with the latest technology trends and solutions.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- 1+ years of experience in technical support or customer service.
- Strong knowledge of Windows, macOS, and Android operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment.
- Must be located in or willing to relocate to Cleveland, OH.