Job Description
Join TechGear Solutions as a Remote IT Equipment Specialist and revolutionize how businesses deploy technology infrastructure! We're seeking a tech-savvy professional to manage our cutting-edge equipment program for remote teams across Michigan and Illinois. This full-time remote role offers the unique opportunity to work with industry-leading hardware while supporting diverse client needs. Enjoy a competitive salary, comprehensive benefits, and the flexibility of remote work with all necessary equipment provided. Your expertise will directly impact client success through seamless device deployment, proactive maintenance, and innovative troubleshooting solutions.
At TechGear, we believe that exceptional remote work starts with exceptional tools. That's why we invest heavily in providing our specialists with top-tier laptops, monitors, peripherals, and specialized testing equipment. Join our team of passionate tech professionals and help us redefine the future of remote IT support!
Responsibilities
- Coordinate deployment and configuration of company-provided IT equipment (laptops, monitors, peripherals) for remote employees
- Proactively monitor and maintain hardware performance across distributed teams using remote monitoring tools
- Provide expert troubleshooting for complex hardware and connectivity issues via remote support channels
- Develop and implement standardized equipment setup procedures and documentation
- Collaborate with vendors to source, test, and recommend new equipment solutions
- Train employees on proper equipment usage and security protocols
- Manage inventory tracking and lifecycle management of all distributed equipment
Qualifications
- 3+ years of experience in IT hardware support and remote troubleshooting
- CompTIA A+ or equivalent hardware certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.) and network diagnostics
- Experience with endpoint management systems (Intune, Jamf, etc.) preferred
- Strong problem-solving skills with ability to diagnose hardware issues remotely
- Excellent communication skills for guiding non-technical users through solutions
- Ability to work independently while collaborating with cross-functional teams
- Valid driver's license for occasional equipment pickup/delivery within service area