Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and transform how businesses operate from home! We're seeking tech-savvy professionals to provide seamless IT support while fully equipping you with premium hardware and software. Enjoy the flexibility of remote work with the stability of a full-time role in Los Angeles' thriving tech scene. As a key member of our distributed team, you'll troubleshoot complex issues, optimize digital workflows, and deliver exceptional service—all from your fully-equipped home office.
Why TechFlow Solutions?
• Cutting-edge equipment provided (laptop, dual monitors, peripherals)
• Comprehensive health benefits and 401(k) matching
• Professional development stipend
• Collaborative remote culture with quarterly team meetups in LA
Responsibilities
- Diagnose and resolve hardware/software issues across distributed teams
- Deploy and configure company-provided IT equipment remotely
- Implement cybersecurity protocols for home office environments
- Create and maintain technical documentation for remote systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Train employees on new technologies and digital tools
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years in IT support or system administration
- Expertise in remote desktop protocols (RDP, SSH, VPN)
- Certification in CompTIA A+, Network+, or equivalent
- Experience with cloud platforms (AWS/Azure/GCP)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Proficient with ticketing systems (ServiceNow, Jira)
- Background in endpoint security management