Job Description
Join TechSolutions Inc.'s award-winning remote team as an IT Support Specialist! We provide all necessary equipment and cutting-edge technology to empower your success while working from home in Charlotte, NC. Enjoy a flexible schedule, competitive benefits, and career growth opportunities with a leader in cloud-based IT solutions.
Responsibilities
- Provide remote technical support to enterprise clients via phone, chat, and video
- Diagnose and resolve hardware/software issues using provided company equipment
- Implement cybersecurity protocols and maintain secure remote connections
- Document support tickets and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Train clients on new technologies and best practices
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, networking, and cloud platforms
- Exceptional troubleshooting and communication skills
- Ability to work independently with minimal supervision
- Valid North Carolina driver's license for occasional on-site visits
- High-speed internet connection (company provides stipend)