Job Description
Join our dynamic team as a Remote IT Support Specialist and become the go-to technical hero for our clients in Lexington, KY! We're seeking a customer-focused professional to deliver exceptional remote technical support via phone, chat, and email. This is your opportunity to launch or advance your IT career with a company that values innovation and work-life balance. Start tomorrow with our streamlined onboarding process and make an immediate impact!
Responsibilities
- Diagnose and resolve hardware/software issues for remote clients using ticketing systems
- Provide expert troubleshooting for Windows, macOS, and mobile devices
- Deliver exceptional customer service via phone, email, and chat channels
- Document all interactions and solutions in IT service management platforms
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system setups and security compliance checks
- Train clients on best practices for digital security and efficiency
Qualifications
- 1+ years of technical support experience or relevant certification
- Proficiency in Windows OS, networking fundamentals, and cloud services
- Strong diagnostic skills with hardware/software troubleshooting
- Excellent verbal/written communication and problem-solving abilities
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+, Network+, or equivalent certification preferred
- Ability to work independently with minimal supervision
- High-speed home internet connection required