Job Description
Join our innovative team as a Remote IT Support Specialist! We're urgently hiring tech-savvy professionals based in Oakland, CA to deliver exceptional remote technical assistance. Equipment provided including laptop, headset, and peripherals. Enjoy flexible hours while supporting our cutting-edge client infrastructure. This is your opportunity to excel in a dynamic environment with growth opportunities and competitive benefits.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access
- Deploy and configure provided IT equipment to new hires
- Manage ticket queues and SLAs in our service desk system
- Create technical documentation for troubleshooting procedures
- Collaborate with cross-functional teams on IT projects
- Conduct security awareness training for end-users
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows/macOS and cloud platforms
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ServiceNow or similar ticketing systems
- Ability to work independently with minimal supervision
- Must reside in Oakland, CA area