Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and revolutionize how we empower our distributed teams! We're urgently hiring passionate tech professionals to deliver exceptional remote support from the comfort of your Nashville home. Full equipment provided – including high-performance laptop, dual monitors, headset, and ergonomic peripherals. Be the engine behind our seamless digital operations while enjoying a competitive salary and comprehensive benefits package. Immediate start available!
Responsibilities
- Provide Tier 2/3 technical support for 500+ remote employees via phone, chat, and ticketing systems
- Deploy, configure, and troubleshoot company-issued hardware and software remotely
- Implement cybersecurity protocols and conduct security audits across distributed workstations
- Document technical procedures and maintain knowledge base articles
- Collaborate with network engineers to resolve complex infrastructure issues
- Monitor system health and proactively address potential disruptions
- Train employees on new tools and security best practices
Qualifications
- 3+ years of remote IT support experience with enterprise environments
- CompTIA Network+ or AWS Certified Cloud Practitioner certification required
- Expertise in Windows 10/11, Microsoft 365, and endpoint management tools
- Strong diagnostic skills for hardware, software, and network connectivity issues
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Ability to work independently with minimal supervision in a remote setting
- Excellent communication skills and customer service orientation