Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and revolutionize how we empower distributed teams! We provide all necessary equipment – including cutting-edge laptops, dual monitors, and ergonomic peripherals – so you can deliver exceptional technical support from anywhere in San Diego. This fully remote role offers the flexibility to work from home while supporting our innovative tech infrastructure with zero upfront costs to you.
Responsibilities
- Provide Tier 2/3 technical support for remote employees via phone, chat, and ticketing systems
- Deploy and configure company-provided hardware/software for new hires and existing staff
- Monitor and maintain remote network security protocols and VPN connections
- Troubleshoot complex hardware/software issues across Windows/macOS environments
- Create and update technical documentation for internal knowledge base
- Collaborate with cross-functional teams to optimize remote work infrastructure
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Expertise in deploying/configuring remote work equipment (laptops, peripherals, etc.)
- CompTIA Network+ or AWS Certified Cloud Practitioner certification preferred
- Strong proficiency in Windows/macOS troubleshooting and Active Directory
- Experience with remote monitoring tools (e.g., TeamViewer, Splunk)
- Exceptional written/verbal communication skills for remote collaboration