Job Description
Are you looking for a stable, high-impact remote position where we take care of the hardware? Apex Digital Solutions is currently hiring Technical Support Specialists to join our rapidly expanding team. We offer a comprehensive Equipment Provided package, including a high-performance laptop, ergonomic desk setup, and all necessary peripherals, ensuring you are fully equipped to succeed from day one.
As part of our Albuquerque-based remote team, you will be the first line of defense for our clients, resolving complex technical issues with empathy and speed. This is an Immediate Hire opportunity for a dedicated professional ready to start immediately.
Responsibilities
- Diagnose and resolve hardware and software issues for remote clients using provided equipment.
- Utilize remote access tools to troubleshoot connectivity problems and system errors.
- Maintain accurate and detailed documentation of all technical support interactions.
- Provide exceptional customer service and clear, jargon-free explanations to non-technical users.
- Collaborate with senior engineers to escalate complex tickets and improve support protocols.
- Ensure data security and compliance with company IT policies.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Proven experience with Windows operating systems and basic networking concepts.
- Reliable high-speed internet connection and a dedicated workspace.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Excellent written and verbal communication skills.
- Willingness to undergo a background check and drug screening.