Job Description
Join TechFlow Solutions and transform your weekends into rewarding remote work! We're seeking a Weekend IT Support Specialist to deliver exceptional technical assistance to our clients from the comfort of your Raleigh home. This 100% remote position offers competitive pay, flexible scheduling, and the opportunity to advance your career in IT without leaving North Carolina. As a key member of our dynamic support team, you'll troubleshoot complex issues, maintain system integrity, and contribute to a culture of innovation and collaboration. Experience the freedom of remote work while making a tangible impact on our clients' digital experiences.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Diagnose and resolve complex system malfunctions using advanced troubleshooting methodologies
- Document all support interactions, resolutions, and system changes in CRM databases
- Collaborate with Tier 2 engineers to escalate unresolved technical challenges
- Conduct remote system installations, configurations, and software updates
- Maintain security protocols and ensure compliance with data protection standards
- Deliver exceptional customer service with clear, patient communication
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of technical support experience with remote work exposure
- Expertise in Windows, macOS, and mobile OS troubleshooting
- Strong knowledge of networking fundamentals and cloud services
- CompTIA A+/Network+ certification or equivalent
- Excellent problem-solving skills with analytical mindset
- Ability to work independently during weekend shifts with minimal supervision
- High-speed home internet connection required