Job Description
Are you looking for a high-impact remote career in Fresno, CA? Apex Global Solutions is seeking a skilled IT Support Specialist to join our distributed team.
We pride ourselves on being a fully remote-first company. To ensure your success, we provide a fully equipped home office directly to your door. You won't need to purchase a single item—we ship you a premium laptop, high-resolution monitor, ergonomic keyboard, and noise-canceling headphones so you can hit the ground running.
In this role, you will serve as the technical lifeline for our clients, resolving hardware and software issues remotely while ensuring seamless workflow operations.
Responsibilities
- Provide tier 2 and tier 3 technical support for hardware, software, and network issues via remote access tools.
- Configure and deploy the company-provided equipment to new remote hires in a timely manner.
- Manage software licenses and ensure all remote systems are updated and secure.
- Troubleshoot connectivity issues and provide guidance on best practices for home office setups.
- Document technical issues and resolutions in our knowledge base to improve internal processes.
- Collaborate with the sales and engineering teams to understand client requirements and propose technical solutions.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- Minimum of 2 years of experience in technical support or help desk roles.
- Strong knowledge of Windows, macOS, and remote desktop technologies.
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to work independently in a remote environment with high self-discipline.
- Valid driver's license (for occasional local equipment pickup if necessary).