Job Description
Join FlexiWork Solutions as a Remote Customer Support Specialist and enjoy the freedom of daily pay! We provide all necessary equipment including laptops, headsets, and software. Work from anywhere in the US while supporting our innovative tech clients. This is your chance to build a flexible career with immediate compensation and professional growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 2-hour response times
- Utilize provided equipment to troubleshoot technical issues for SaaS products
- Maintain detailed case notes in CRM systems with 99% accuracy
- Meet daily productivity targets of 15+ resolved tickets per shift
- Collaborate with remote team members using Slack and Zoom
- Adapt to new technologies through weekly training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Strong typing skills (60+ WPM) and proficiency with multitasking
- Quiet home workspace with reliable internet (20+ Mbps)
- Ability to work independently with minimal supervision
- Flexible availability to cover rotating shifts (8 AM - 8 PM PST)
- Passion for technology and problem-solving