Job Description
Are you a high-energy problem solver who thrives in the quiet of the night? ApexTech Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our elite remote team based in Seattle, WA.
We are revolutionizing the customer experience, and we need your expertise to keep our services running smoothly while the world sleeps. This is a unique opportunity to enjoy the ultimate work-life balance with 100% Work From Home flexibility. You will be the first line of defense for our global clients, ensuring seamless operations through the late hours.
Why You’ll Love This Role:
- Zero Commute: Work from the comfort of your home in Seattle, WA.
- Night Owl Perks: Enjoy a competitive hourly rate with potential overtime opportunities.
- Flexible Schedule: Avoid rush hour traffic and enjoy a quieter, less stressful work environment.
- Career Growth: Fast-track your career in IT Support with a leading tech firm.
Key Responsibilities:
- Provide advanced Tier 2 technical support to global clients via chat, email, and phone during night hours.
- Diagnose and resolve complex software, hardware, and network issues remotely with speed and accuracy.
- Manage and prioritize a high volume of incoming support tickets within defined Service Level Agreements (SLAs).
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the day-shift engineering team to escalate and resolve critical bugs or service outages.
Qualifications:
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- 2+ years of proven experience in technical support, help desk, or customer service.
- Must be willing and able to work a rotating night shift schedule (e.g., 10 PM - 7 AM).
- Must have a reliable high-speed internet connection and a dedicated, noise-free workspace.
- Strong verbal and written communication skills with a focus on empathy and patience.
Responsibilities
- Provide advanced Tier 2 technical support to global clients via chat, email, and phone during night hours.
- Diagnose and resolve complex software, hardware, and network issues remotely with speed and accuracy.
- Manage and prioritize a high volume of incoming support tickets within defined Service Level Agreements (SLAs).
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the day-shift engineering team to escalate and resolve critical bugs or service outages.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- 2+ years of proven experience in technical support, help desk, or customer service.
- Must be willing and able to work a rotating night shift schedule (e.g., 10 PM - 7 AM).
- Must have a reliable high-speed internet connection and a dedicated, noise-free workspace.
- Strong verbal and written communication skills with a focus on empathy and patience.