Job Description
We are looking for ambitious, entry-level individuals to join our Technical Support team in Boston, MA. This is a unique opportunity for those seeking a career in IT without the burden of purchasing expensive equipment. We provide all necessary hardware and software to ensure you start on a level playing field.
Why Join Us?
- Equipment Provided: We supply a high-performance Laptop, 27-inch Monitor, and noise-canceling Headset.
- Flexible Work: Enjoy the freedom of remote work or hybrid schedules.
- Career Growth: Comprehensive training and clear pathways to senior engineering roles.
- Competitive Pay: Base salary starting at $50k with performance bonuses.
In this role, you will be the first point of contact for our clients, ensuring they have the technical support they need to succeed.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for remote clients.
- Set up and configure new workstations, ensuring all equipment is operational.
- Respond to help desk tickets and support emails within established SLAs.
- Document technical issues and resolutions in our internal knowledge base.
- Collaborate with senior engineers to identify process improvements.
- Provide excellent customer service and educate clients on best practices.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware components and operating systems.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Must be willing to obtain relevant IT certifications (we provide the budget and time).