Job Description
Join our dynamic remote team in Charlotte, NC as an IT Support Specialist! We provide all necessary equipment, including a high-performance laptop, dual monitors, and ergonomic peripherals. Enjoy full-time remote flexibility while supporting our cutting-edge tech infrastructure. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide remote technical support to employees via phone, email, and chat
- Deploy and configure company-issued hardware and software
- Monitor and maintain network security protocols
- Document IT incidents and resolutions in ticketing systems
- Collaborate with cross-functional teams on technology initiatives
- Conduct periodic equipment audits and updates
Qualifications
- 3+ years of remote IT support experience
- Proficiency in Windows/macOS, networking, and cloud services
- Strong troubleshooting and diagnostic skills
- CompTIA Network+ or equivalent certification preferred
- Excellent written and verbal communication abilities
- Self-motivated with exceptional time management
- Ability to work independently in a remote setting