Job Description
Join our award-winning remote IT team! We're seeking a skilled IT Support Specialist to deliver exceptional technical assistance to clients nationwide. Enjoy the flexibility of working from home with all professional equipment provided—laptop, monitor, peripherals, and software licenses. This is your opportunity to build a fulfilling career while maintaining work-life balance.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Install, configure, and maintain company-provided IT equipment
- Troubleshoot and resolve complex technical problems via phone, chat, and remote access
- Document all support interactions and solutions in IT service management system
- Collaborate with cross-functional teams to implement technology solutions
- Conduct system updates and security patches proactively
- Maintain high customer satisfaction through timely resolution
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Expert knowledge of Windows, macOS, and networking fundamentals
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Strong time management and organizational abilities