Job Description
Join TechNova Solutions as a Remote IT Support Specialist and transform how businesses in Raleigh, NC operate! We're seeking tech-savvy professionals to deliver exceptional remote support while providing all necessary equipment. Enjoy the flexibility of remote work with the stability of a leading tech company.
Why TechNova?
- Complete equipment package (laptop, headset, peripherals)
- Comprehensive benefits package including health insurance
- Professional development budget
- Collaborative virtual team environment
Responsibilities
- Diagnose and resolve hardware/software issues via remote access
- Provide Tier 2 support for Windows/macOS/Linux systems
- Manage VPN connectivity and security protocols
- Document troubleshooting steps and knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Monitor system performance and proactively address issues
Qualifications
- 3+ years in remote IT support or similar role
- CompTIA A+/Network+ certification preferred
- Proficiency in Active Directory and cloud services (Azure/AWS)
- Experience with ticketing systems (ServiceNow/Jira)
- Strong written communication skills
- Ability to work independently with minimal supervision