Job Description
Join our award-winning remote team in Seattle! We're urgently hiring Tech Support Specialists with full equipment provided. Work from anywhere in the US while supporting cutting-edge technology solutions.
NexusConnect Solutions is seeking motivated professionals to deliver exceptional technical support to our enterprise clients. This fully remote position includes company-issued laptop, headset, and all necessary software. Enjoy Seattle's vibrant tech culture without the commute!
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote access
- Troubleshoot complex hardware/software issues for enterprise clients
- Document cases meticulously in CRM and ticketing systems
- Collaborate with cross-functional teams to resolve escalations
- Conduct remote system diagnostics and preventative maintenance
- Maintain security protocols for client data and systems
- Train end-users on new technologies and processes
Qualifications
- 3+ years in technical support or IT operations
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- CompTIA Network+ or equivalent certification required
- Exceptional written/verbal communication skills
- Proven ability to work independently in remote environments
- Experience with ticketing systems (Jira, Zendesk)
- Valid US work authorization and home internet connection