Job Description
Join our award-winning remote team immediately! TechSolve Inc. is urgently hiring IT Support Specialists for fully remote positions based in Oklahoma City. We provide all necessary equipment including laptop, headset, and home office setup – you just bring your expertise!
As a key member of our 24/7 support team, you'll troubleshoot hardware/software issues for enterprise clients across North America. This is a high-impact role offering competitive compensation, comprehensive benefits, and career growth opportunities in a supportive virtual environment. Start immediately with our streamlined onboarding process!
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote access
- Manage ticket queues with SLA adherence and customer satisfaction focus
- Deploy and configure provided hardware/software solutions
- Create detailed documentation of troubleshooting processes
- Collaborate with Tier 2 engineers for escalated issues
- Maintain security protocols for remote access systems
- Train users on new technologies and best practices
Qualifications
- 3+ years in technical support or IT operations
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- Exceptional problem-solving and communication skills
- Ability to work independently in a remote environment
- Experience with ticketing systems (ServiceNow/Jira)
- Must reside in Oklahoma City metropolitan area
- Reliable high-speed internet connection