Job Description
Join our award-winning team as a Remote IT Support Specialist and kickstart your career today! We're seeking tech-savvy professionals to deliver exceptional remote support while enjoying the freedom of working from home. As an immediate hire role, you'll start immediately with all equipment provided – no upfront costs required. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
What We Offer:
- Immediate start date with no waiting period
- Full remote work flexibility across the US
- Company-provided laptop, headset, and peripherals
- Comprehensive health, dental, and vision insurance
- Professional development stipend
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop
- Diagnose and resolve hardware/software issues for enterprise clients
- Deploy and configure cloud-based systems (AWS, Azure)
- Maintain detailed documentation in ticketing systems (Jira, ServiceNow)
- Collaborate with cross-functional teams on complex troubleshooting
- Conduct user training on security protocols and best practices
- Monitor network performance and proactively address vulnerabilities
Qualifications
- 2+ years in IT support or helpdesk environment
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows/macOS/Linux operating systems
- Experience with remote access tools (TeamViewer, AnyDesk)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Basic knowledge of cloud infrastructure (AWS/Azure)