Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and experience the freedom of working from anywhere in New York! We provide all necessary equipment – including laptops, headsets, and software – to ensure your success. This part-time role offers flexible hours while supporting our cutting-edge tech infrastructure. Enjoy a collaborative virtual environment with competitive compensation and growth opportunities in the thriving New York tech scene.
Responsibilities
- Provide remote technical support via phone, chat, and email for employees across New York
- Diagnose and resolve hardware/software issues including OS, network connectivity, and security protocols
- Deploy and configure company-provided equipment (laptops, peripherals, VPN access)
- Document all support tickets using ticketing systems with detailed resolution notes
- Collaborate with IT team to implement system updates and security patches
- Maintain high customer satisfaction through timely issue resolution
- Train employees on new technologies and security best practices
Qualifications
- 2+ years of IT support experience with remote work proficiency
- CompTIA A+ or equivalent certification preferred
- Expert knowledge of Windows/macOS, networking fundamentals, and cloud services
- Exceptional troubleshooting skills with hardware/software diagnostics
- Strong written/verbal communication skills for technical guidance
- Reliable high-speed internet connection and dedicated workspace
- Ability to work independently with minimal supervision